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Damaged item received — replacement request (Order #A10234)
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Sarah Johnson · reported via phone · a day ago (Wed, 10 Sep 2025 at 5:39 PM)
Hi Support,
I just received order #A10234 (Wireless Headphones) and the right earcup is cracked; it doesn’t power on. The outer box arrived dented as well. Could you help with a quick replacement? Happy to share photos if needed. I’d love to receive the replacement before the weekend, if possible.
Thanks,
Sarah
I just received order #A10234 (Wireless Headphones) and the right earcup is cracked; it doesn’t power on. The outer box arrived dented as well. Could you help with a quick replacement? Happy to share photos if needed. I’d love to receive the replacement before the weekend, if possible.
Thanks,
Sarah
Hi Sarah — we’ll fix this fast.
I’ll arrange a free replacement for order #A10234 right away. Please send:
Once received, I’ll approve the case and ship within 1–2 business days and share tracking.
Prefer a refund instead? Reply “Refund” and I’ll process it to the original payment method (3–5 business days).
— Gary · DODGE Support
I’ll arrange a free replacement for order #A10234 right away. Please send:
- 2 photos: damaged item + box label
- Keep packaging handy (pickup if requested)
Once received, I’ll approve the case and ship within 1–2 business days and share tracking.
Prefer a refund instead? Reply “Refund” and I’ll process it to the original payment method (3–5 business days).
— Gary · DODGE Support
